Frequently Asked Questions
Everything you need to know about your Jarbo shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental United States. International shipping times vary by location.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Sale items are final sale.
How do I determine my correct size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our stylists for advice.
Which payment methods do you accept?
Jarbo accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
Are your materials sustainably sourced?
We pride ourselves on using high-quality, ethically sourced fabrics including organic cotton and recycled wool to ensure both luxury and responsibility.